I have been a regular customer but am thinking of going elsewhere. Kroger now ownes them and their customer service is much better so that may be the route to go.
Jessica and Nyoka in their customer service department are the absolute worst. Our family has been shopping with them for a dozen years, spending thousands as repeat customers. An order recently arrived damaged and they wouldn't send us replacements, stating that we need to contact UPS. Dealing with Jessica and Nyoka was the most unpleasant experience ever. They give zero effort to customer service.
What a way to treat a loyal customer. Will never shop with them again, and I urge everyone to stay away by a mile. Vitacost customer service was horrible. I shopped with this company because of guaranteed 2-day shipping offered by FedEx Ground through shoprunner. My order was shipped priority mail 4 day service to my physical address where it will not be able to be delivered due to no street delivery by the postal service in my town.
Customer service did not offer to correct the mistake. They just told me that once the package was returned then the matter would be taken care of. The company allow you to purchase products that at the end seems that are not allowed to be shipped to my country. But they don't let you know in advance only until you pay then, they will let you know that is your fault because you should check with your country which products are allowed to be shipped or not! Better companies like Iherb let you know in advance before your purchase the products if are allowed or not, so you won't loose your money.
I just don't understand why Vitacost doesn't address their packaging problems. Recently I was mailed 11 glass jars and there was no padding on the bottom of the box so many of them were broken.
We receive crushed boxes of crackers pulverized even though the boxes look fine. I guess I'm just going to have to stop ordering from Vitacost. I don't have problems with Amazon, Lucky Vitamin, and Walmart. I am sure I am not the only one who receives items broken or crushed? Now of corse the items on reorder are not available or I've filed too many complaints so they just refund my account. It's a shame because I have been buying from them for years even before they were purchased by Kroger.
They are selling health products as "new" but they are outdated and OLD! Outdated, won't let me return it. At 1 TSP per day, my first bottle of six will be expired before I even finish it! I was a long time Vitacost customer - never again. My recent order was sent to the wrong address despite my updating my address book with my new address and deleting my old address.
I was treated as if I was trying to defraud the company. Good products pricing - horrible customer service. Never, ever again will I use this company and I will make sure everyone I can reach knows why. Yes they sell brand names and reputable products. They may not sell everything though depending on what you're looking for. I couldn't find the product I wanted anywhere other than through Vitacost so I was quite impressed.
I am having major troubles with tracking my order or getting in touch with someone to assist me. I'm starting to think the site is a scam! Vitacost is a distributor like Amazon. I have ordered from them for years and always received fresh products :. I buy Garden of Life's Raw Fit Protein powder from Vitacost at half the price of what our health food store sells it for. I trust the Garden of Life company. The product looks, tastes, and acts the same as what I used to buy in the store.
It is in the same container with the same listed ingredients. However, I usually always buy products made by a company that I've purchased from in the past and that has a good reputation like Garden of Life. Supplements are not FDA-approved, so I guess some corrupt companies could put sawdust in a capsule and call it a miracle weight loss product. So try to buy products only from companies you've used before and trust, that have helped you, that have some quality manufacturing label, are made in a country you trust I buy USA-made products whenever I can, and read the reviews-skip reviews where people get something for free or highly discounted in return for "an unbiased haha review".
Look up information online about the company and use your best judgement. Just keep sending them emails until a more dedicated customer service rep helps you. Or shop at Swansons; they have great customer service. Their product selection is not quite as good as VitaCost, but their prices are similar.
Good luck! If they are non GMO they will be marked that way! I would assume they are not if they don't take credit for it :.
There is a money-back guarantee on all of the products they sell. Often, you will be given a refund without even having to return a product. They really are the best in the business when it comes to customer satisfaction. Vitacost does not return calls and you can't get through to anyone. Price gouge! Do not place order! Share on Twitter. Add a note optional - e. Write a Review Ask a Question. Ratings On Other Platforms. Corporate Values. Overview Vitacost has a consumer rating of 2. What reviewers want you to know Positive highlights In my opinion, this is an honest and customer service oriented business and I highly recommend you all give it a try!
Critical highlights No critical highlights yet. Top Positive Review. Top Critical Review. Rating 5 stars Other Verified purchase. Verified site experience. Contains image or video. English only. Reviews that mention popular keywords customer service They don't answer the calls. Maybe they are understaffed. Comment Thank you Share Helpful 4. Melena H. Comment Thank you Share Helpful 3. Toby K. Verified purchase. Comment Thank you Share Helpful 1. Barbara B. Gilbert d. Products used: Solgar omnium caps.
We extensively test, experience and order from each product or service we review. Our review of Vitacost is no different.
We try our best to give you, our readers, an unbiased exploration of at-home health products and services, free of marketing jargon or gimmicks. Additionally this review of Vitacost, like all health-related content on this website, was thoroughly vetted by one or more members of our Medical Review Board for accuracy.
Its large product selection covers virtually all the needs of an individual looking for healthy choices in everyday products such as:. Quick reorder and automatic delivery options are available to help you make sure you never run out of your favorite product and saving you from over-ordering.
See all Vitacost products. One of the benefits of shopping with Vitacost is its own brand, the Vitacost brand, launched back in with a goal of providing high-quality health and wellness essentials at low prices.
The line of products included in the Vitacost brand portfolio covers vitamins and supplements, beauty, diet, foods and whole foods, herbs, home, pet health, babies and kids essentials. Products are also available as gluten-free, egg-free, low carb, vegan, vegetarian, organic and more. The quality of the Vitacost branded items is on par with top brands in the respective fields while the pricing is excellent.
See all Vitacost brand products. In terms of customer service, browsing through the opinions of its customers shows Vitacost is generally on top of its game.
Instant Online Service is a feature that should be able to help you find answers to common questions, issue a refund or replacement request, or track your order. In case you still need further assistance, email, online chat, and a telephone number are available, with trained professionals ready and willing to help you out.
Its returns and replacement policy is straightforward and the process for issuing a request is easy to access and go through via its Customer Service Section. Vitacost does not charge any restocking fees and returning an unopened product is free for US customers. Typically, orders placed before 1 p. On the other hand, some reviewers have reported extended delays on some products. This appears to come down to the different shopping companies that Vitacost uses in different regions across the country, some of which leave much to be desired.
Thankfully, these problems appear to be sporadic and infrequent. Throughout the time I've used them I had two deliveries that I never received and their customer service department got back to me immediately. And worked out a satisfactory answer. Even though their website says that due to the Pandemic orders are likely to be delayed at least three or four days, fact is that my orders always come in very quickly.
They give you a tracking number and their items arrive very quickly. In my experience as a whole Vitacost consistently bends over backwards to try to make me happy and to get my needs met so I just had to write about it let you all know that they are really for the people and not just in it for the profit, thank you!
Through the years, I have never been disappointed by the selection, prices and service. I live in Ontario, Canada and from the time I placed my order to the time I receive it, it has been often within 3 to 5 days. This is a great place to buy my supplements.
I only wish they had a means to convert their prices into Canadian currency. Get buying tips about Vitamins Online delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. I have been happy Vitacost customer for over 10 yrs.
This review is long overdue. Right before the pandemic I places 4 rather large orders for all kinds of items. Snacks, supplements, cleaning and paper products. All delivered in a timely manner. I knew there was gonna be shortages, lockdowns and wanted to make sure I was ahead of it. No problems whatsoever. Granted our mail carriers are usually excellent, and our weather is very good most days so Shipments dont have to brave snow, rain, extreme heat conditions.
Vitacost prices and production are usually made at a high standard for such great price points but pls research your particular item. During the pandemic I didn't need to order anything from any company. Now in mid I am back to place new orders and my full confidence in Vitacost has not changed.
I have nothing but good things to say about Vitacost. They have good prices, great sales and promo codes with extra savings and super fast shipping. I've ordered from them several times and it's always been great!
Their on house brands are inferior, they usually dont have the most important active ingredient. I was told this by a Vitacost employee. I ordered some vitamins and after 2 days the order and it was sr Still in processing status.
Contacted customer service and and they said it was not received, I Will not recommend this company, I use instead iHerb. I have been buying food supplements from Vitacost. However, I recently had a horrendous experience with Vitacost and with its parent company, Kroger. One supplement I normally buy is Jarrow Lactoferrin, mg per capsule, 60 capsules. I went to purchase it a few weeks ago, and right beside its listing on vitacost's website was their own brand of lactoferrin.
They usually sell for a few dollars less than national brands. When it arrived, I discovered that each capsule contains only mg, and that TWO capsules are required per serving to equal one capsule of the Jarrow. Thus, the actual cost for a 60 day supply at mg per day was almost twice as much as the Jarrow! I phoned Vitacost and spoke with two customer service reps and a supervisor all of whom were belligerent and rude.
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